RETURNS
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don\u2019t accept cancellations
But please contact me if you have any problems with your order.
The following items can\u2019t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can\u2019t accept returns for:
Custom or personalized orders
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.<\/p>
If you wish to return and order that was shipped for free, I will issue a refund after I receive the item back and check if it is undamaged, discounting the shipping costs.<\/p>
<\/p>
DELAYS DUE TO CUSTOM PROCEDURES
Once an order is sent, normally it arrives within the estimated delivery times (see the details for your country above). However, it might happen that the order gets stuck in the customs for a longer period. I am not responsible for any delays due to custom procedures. If it is more than 6 weeks since the shipping day, I can file a complaint at my local post office. Untill I get an official answer from them, \u2022I will not consider the order lost, neither refund it\u2022, given that once it finally clears the customs, it will be delivered to the provided address. On the other hand, as soon as I receive a confirmation that the package got lost, I will issue a full refund and offer you a free shipping, should you wish to order again.<\/p>
PACKAGING
All items are sent nicely packaged, ready to be gifted. However, if you wish me to send the item in a special gift box and add a note, we can arrange it. I will gladly add a hand written note, just add all your instructions in the checkout note or contact me before placing your order.<\/p>
Contact us at info@animojewelry.com for questions related to refunds and returns.<\/p>","protected":false},"excerpt":{"rendered":"
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